IntraAgents
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Specialist agents

Customer Support

Find the messages that need you and prepare a considered reply. Keep a person in control of what leaves the inbox.

The work, in context

Reading every message in order makes it easy to lose an unanswered request. Triage and conversation history help you decide which reply needs attention first.

  • Sync real messages from your connected mailbox
  • Separate messages needing attention from those that can wait
  • Review a customer's conversation history
  • Generate, edit and approve an unsent reply draft

What is inside

Each card carries its real status. "Approval required" means the step lands in your work queue and cannot act until you say so; the labels are defined on the platform page.

Live · Connection Required

Inbox triage

Sorts your connected inbox into what needs you, what can wait and what can be answered — with draft replies attached.

Live · Connection Required

Unified Conversations

Email, Outlook and text messages from the same person merged into one thread you can answer in one place.

Live · Connection Required

Connected Accounts

Connect Gmail, Outlook and Google Calendar once, and every capability that needs them works.

Live · Approval Required

Customer outreach drafts

Writes follow-ups, replies and outreach for the people waiting on you, ready for your review before they go out.

A supported mailbox must be connected and authorized. An expired Gmail connection needs its owner to reconnect. Suggested replies are not sent automatically, and there is no standalone escalation runner.

Explore Customer Support

Review the work against your own records and decide which connected capabilities fit your organization.